Active listening: The key of successful communication in hospital managers
نویسندگان
چکیده
INTRODUCTION One of the important causes of medical errors and unintentional harm to patients is ineffective communication. The important part of this skill, in case it has been forgotten, is listening. The objective of this study was to determine whether managers in hospitals listen actively. METHODS This study was conducted between May and June 2014 among three levels of managers at teaching hospitals in Kerman, Iran. Active Listening skill among hospital managers was measured by self-made Active Listening Skill Scale (ALSS), which consists of the key elements of active listening and has five subscales, i.e., Avoiding Interruption, Maintaining Interest, Postponing Evaluation, Organizing Information, and Showing Interest. The data were analyzed by IBM-SPSS software, version 20, and the Pearson product-moment correlation coefficient, the chi-squared test, and multiple linear regressions. RESULTS The mean score of active listening in hospital managers was 2.32 out of 3.The highest score (2.27) was obtained by the first-level managers, and the top managers got the lowest score (2.16). Hospital mangers were best in showing interest and worst in avoiding interruptions. The area of employment was a significant predictor of avoiding interruption and the managers' gender was a strong predictor of skill in maintaining interest (p < 0.05). The type of management and education can predict postponing evaluation, and the length of employment can predict showing interest (p < 0.05). CONCLUSION There is a necessity for the development of strategies to create more awareness among the hospital managers concerning their active listening skills.
منابع مشابه
Clinical Medical Teachers’ Competency of Active Listening in Mashhad University of Medical Sciences
Introduction: Active listening to the patient not only is an essential key to take necessary information and achievement in medical consultation, but also shows respect to the patient. Considering teachers as the role models of future physicians, making sure about their qualifications and abilities in creating an effective therapeutic relationship seems to be necessary. Therefore, this study in...
متن کاملCultural Competence: A Survey of Hospital Managers
Background and Objectives: Effective communication between managers and staff is a prerequisite to organization success. Cultural competence is key to effective communication. The aim of this study was to survey cultural competence in managers of selected hospitals. Methods: Twenty teaching hospital managers and four private hospital managers of senior level participated in the study. Data ...
متن کاملمطالعه مهارتهای ارتباطی مدیران از دیدگاه کارکنان در حوزه ستادی دانشگاه علوم پزشکی شیراز
Background and Aim: Since managers' efficiency depends on their communication skills suitable for their employees, this study was conducted to determine such skills among Shiraz University of Medical Sciences (SUMS) managers. Materials and Methods: In this cross-sectional study, 298 SUMS employees working at different departments were selected through simple random sampling technique. The data...
متن کاملCommunication competencies of nursing managers: A review study
Introduction: Nursing managers have extensive relationships in the organization and Communication is the key to working processes and relationships to achieve organizational goals; Therefore, nursing managers should be aware of the communication process and communication competencies. Communication competence is a set of knowledge, skills and attitudes that reflect job performance and can be as...
متن کاملThe relationship between effective listening skills, organizational health, job satisfaction among the staff of Ahvaz Social Security Hospital
Aim: Effective listening skills, organizational health, and job satisfaction are three factors that affect the quality of service provided by hospital staff, which seem to be related to each other. Therefore, a study was conducted to determine the relationship between effective listening skills, organizational health, and job satisfaction among employees of Ahwaz Social Security Hospital. ...
متن کامل